ICT Operating Principles
Service availability is number 1 priority for ICT
ICT services will not be federated within directorates. ICT’s Business Engagement Team will align by Directorates; they will understand their business needs
SLAs / OLAs will be the backbone by which ICT will deliver and respond
The principle of ICT in MCC is to ‘Buy not Build’ technical solutions
ICT delivered solutions will be kept ‘Vanilla’ or ‘Standard - Out of the Box’ wherever possible
“Logical” ICT functions to be grouped together
ICT is a 24/7, 365 operation
- Core hours: 07.45 – 18.30 Monday to Friday
- Out of Hours: 18.31 – 07.44 Monday to Friday, and 24/7 Saturday, Sunday and Bank Holidays
- Out of Hours support will be provided around MCC defined ‘Critical Services SLA’s via an on call rota only
Our ICT Strategy Behaviours
We respect and support all areas of MCC and our partners equally.
We believe in ourselves, each other, our services and our Council.
We model best practice and ethical behaviours.
We all own our actions, promises and professional behaviours and respect all.
We value innovation and creativity and unlock the potential of our business.
We will maximise the social, economic and environmental benefits for our communities through the awarding of contracts.
We protect our people, our data and our council from cyber and security threats.